FAQs

Frequently Asked Questions:

1. How long does it take to ship a product in South Africa?

2-3 Days Working Days: Monday - Friday

2. How we make payments?

You can pay safely and securely online through Yoco without any worries of fraud.

3. Do you ship internationally?

Yes we do. We ship all international deliveries using DHL.

4. Do I get a refund should my payment fail?

Should your payment fail, please email our team here: info@bossladydressed.com or feel free to WhatsApp Us on 076 868 5288

5. Can I buy products in bulk online?

Yes, you can. For bulk enquiries, please email our team here: info@bossladydressed.com or feel free to WhatsApp Us on 076 868 5288

6. How can retailers get into contact to stock Boss Lady Dressed products?

Should retailers want to stock our products, please email our team here: info@bossladydressed.com or feel free to WhatsApp Us on 076 868 5288

7. Are there physical stores where I can buy Boss Lady Dressed products?

Yes you can visit our store at 165 West Street, Sandown, Sandton, Johannesburg, Gauteng, South Africa. Get directions here.

8. Is buying products on the Boss Lady Dressed website safe?

Yes, our website is safe and has a SSL Certificate which protects all your data from being exploited by hackers.

9. What does available immediately mean?

It means we have that item in our office for delivery and ready to send out. You can even pass by our store for collection.

10. I'm not sure about my size?

Please contact our team on WhatsApp on 076 868 5288 and send us a picture of yourself so that we can help you choose your size. Cut your face If you are not comfortable.

11. I have a few enquiries. What's the fastest way to get assistance?

You can contact our team on WhatsApp on 076 868 5288 and you'll immediately get assistance.

12. Can we make payments when we get to the store?

Yes you can. We have a speed point machine and you are also welcome to make a transfer using your banking app too however WE DO NOT ACCEPT CASH!

13. What do I do If an item doesn't fit me? Can I get an exchange to another size or another item?

Yes you are welcome to make an exchange to get another item. WE DO NOT OFFER REFUNDS.

14. I'm not sure where my parcel is but I have a tracking number and I've been waiting for a while. Who do I talk to?

We use Courier Guy for all our deliveries. You can track your parcel here using your tracking number.

15. How late is too late to exchange an item?

Immediately after you receive an item and learn that it doesn't fit you. The exchange process can take up to 3 working days. We cannot help you without a tracking number from you.

If an exchange item comes with dirt/odor/fabric softener, we will send it back to you.

16. Where else can I connect with Boss Lady Dressed online?

17. Can I get a refund?

No, we do not offer any refunds. Please have a look at our Refund & Exchange Policy for more information.