Frequently Asked Questions:
1. How long does it take to ship a product in South Africa?
2-3 Days Working Days: Monday - Friday
2. How we make payments?
3. Do you ship internationally?
Yes we do. We ship all international deliveries using DHL.
4. Do I get a refund should my payment fail?
5. Can I buy products in bulk online?
6. How can retailers get into contact to stock Boss Lady Dressed products?
7. Are there physical stores where I can buy Boss Lady Dressed products?
Yes you can visit our store at 165 West Street, Sandown, Sandton, Johannesburg, Gauteng, South Africa. Get directions here.
8. Is buying products on the Boss Lady Dressed website safe?
9. What does available immediately mean?
It means we have that item in our office for delivery and ready to send out. You can even pass by our store for collection.
10. I'm not sure about my size?
11. I have a few enquiries. What's the fastest way to get assistance?
12. Can we make payments when we get to the store?
Yes you can. We have a speed point machine and you are also welcome to make a transfer using your banking app too however WE DO NOT ACCEPT CASH!
13. What do I do If an item doesn't fit me? Can I get an exchange to another size or another item?
Yes you are welcome to make an exchange to get another item. WE DO NOT OFFER REFUNDS.
14. I'm not sure where my parcel is but I have a tracking number and I've been waiting for a while. Who do I talk to?
We use Courier Guy for all our deliveries. You can track your parcel here using your tracking number.
15. How late is too late to exchange an item?
Immediately after you receive an item and learn that it doesn't fit you. The exchange process can take up to 3 working days. We cannot help you without a tracking number from you.
If an exchange item comes with dirt/odor/fabric softener, we will send it back to you.
16. Where else can I connect with Boss Lady Dressed online?
Follow us on all social media platforms: @bossladydressed
17. Can I get a refund?
No, we do not offer any refunds. Please have a look at our Refund & Exchange Policy for more information.